Resume: S. Ann Ng

RESUME of

S. ANN NG

E-Mail: sang12s@netscape.net

OBJECTIVE

Entry-level AS/400 RPG programming position

PROFILE

15 years experience in Computer Network Operations with an extensive data processing background in Information Systems.

Excellent technical skills and a strong commitment to quality customer service.
Takes initiative in solving problems and completing projects.

SKILLS

	Languages:	JCL, RPG III, RPG IV, AS/400 Control Language
	O/S:	Windows 95, Windows 3.1, OS/400, OS/MVS, VM/CMS, TSO/ISPF
	Office Tools:	Microsoft Word, Microsoft Excel, Microsoft Access
	Hardware:	IBM ES/9000, HP 9000 Communications Processor, AS/400, Front-End Processors (IBM 3725, NCR Comten 3690), HP tape drives, IBM cartridge tape drives and printers (laser and impact)
	Other:	HTML, Internet

EXPERIENCE

	St. Vincent Medical Center: Los Angeles, CA	1998 - Present
	AS/400 Computer Operator
	Ran operations on Graveyard shift Ran nightly backups, printed and distributed billings and reports Problem troubleshooting with users Environment: AS/400

	Alltel, Inc./Systematics, Inc./City National Bank: Los Angeles, CA	1987 - 1997
	Computer Network Operator III
	Developed and implemented batch jobs which significantly shortened the downtime of IPLs and the troubleshooting of system and line problems De-bugged, monitored, and maintained communication lines and hardware Developed detailed procedural documentation and job procedures (none pre-existing) which was widely used by Operations Staff for training and technical information Transmitted and received electronic data Ran production jobs / updated files and databases Environment: IBM Mainframe, AS/400, Hewlett Packard

	Farmers Insurance Group: Los Angeles, CA	1983 - 1987
	Computer Operator
	Developed procedural documentation for training and technical information purposes Ran nightly production, printed billing and reports Transmitted daily data to regional offices Environment: IBM Mainframe

AVAILABILITY

	Within the Greater Los Angeles / Orange County areas.

EDUCATION

	AS/400 & RPG programming curriculum; The Helms Group, Torrance, CA
	Continuing studies: AS/400, the Internet, HTML; Cerritos College, Norwalk, CA
	Computer Operations Certification; Computer Learning Center, Los Angeles, CA
	BA – Technical Drama; California State University, Los Angeles, CA
	AA – Technical Drama; Los Angeles Community College, Los Angeles, CA

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